Custom Distributors’ Response to COVID-19 | Updated Procedures for Customer & Staff Health

As the economy begins to re-open and we settle into the “new normal” that has been so widely speculated, Custom Distributors would like to provide an update in accordance with Ohio Governor Mike DeWine’s guidelines, as well as considering guidelines from neighboring states, for our “Safe at Work” plan.  We also want to take the opportunity to thank our clients and those who we were unable to assist to our fullest potential during this time for their patience and understanding.  We are excited to get back to work in a greater capacity than we have been allowed previously but will err on the side of caution to ensure the safety of our staff & clients.  With that, please review the following details to see what we are doing to keep you & your family safe as we get back to more normal operations.

Effective Thursday, May 21st, 2020, all Custom Distributors locations will be returning to our normal showroom hours. You can see each showroom’s hours of operation on our contact us page.  In addition to returning to normal hours, we are lifting our strict policy of appointment requirements, reverting back to the previous guidelines of highly-recommended appointments for showroom visits.  With that, we are keeping our showroom at 50% capacity or less, ensuring the safety of our staff & clients.  In the case that you do not make an appointment and we are at capacity when you arrive, you may be asked to wait outside or in your car until we can safely invite you into the showroom for your selection experience.  We are keeping in place our temporary policy of no children for showroom visitation to better control the cleanliness of frequently-touched areas.  We are also keeping in place our PPE policy, requiring the use of gloves while in the showroom and highly-recommending the use of a face mask or shield.  This PPE will be provided to you when you arrive for your showroom visit if you don’t already have it.

In addition to in-person showroom visits, we are still offering the option of a virtual appointment through video conferencing solutions such as Zoom, GlobalMeet, Microsoft Teams, and are open to learning new software if you have found a preferred application during this stay-at-home order.  To schedule either an in-person or virtual appointment, please contact our Customer Care Center at 800-704-6313 to discuss time & date options available to you.

Our logistics teams will continue to operate under the same PPE & cleanliness guidelines that we have been following through this shut down period; requiring the use of face masks & gloves, consistent hand washing or sanitization, limiting their touch points while in the home only to areas required for our installation, delivery, or estimate processes, among other things which can be found in our previously published article here.

We will provide further updates in the future as our policies change or shift under the guidelines of our state & national leaders, and ask that you have patience with us as we navigate the ever-changing information.  Thank you for your understanding and we look forward to providing the great value that you have come to know us for all while keeping you & your family as safe as possible.

Knowledgable Staff

With decades of experience, weekly product training, and a genuine passion for serving the customer’s needs, we have qualified our staff at Custom Distributors to assist you with any of your appliance needs. From conception to execution, we are ready to help shape your ideal dream kitchen around the needs and wants of your lifestyle. Your expectations will be exceeded through the standards of fairness and respect that we have prided ourselves on for over 30 years.

Touch, See, & Feel Our Showroom

Our showrooms were created to immerse you in a vision of your future kitchen. With this in mind, we have set up a large variety of live appliances so you can test before you purchase. Anything from gas, electric, or induction cooking, and ice machines to food preservation, you can experience hands on demonstrations within almost any appliance category. We have worked along side designers to construct the perfect atmosphere in order to feed your inspiration and help you see how your appliance might look once it’s in your home.

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