Custom Distributors’ Response to COVID-19 | Customer & Staff Health (Link)

All Custom Distributors Showrooms Moving to Appointment Only, Effective March, 20th, 2020

In response to recent updates regarding Coronavirus, Custom Distributors is implementing greater hygiene & safe-practice techniques for all on-site employees, with anyone exhibiting signs of illness, regardless of symptoms, or living with someone who may be symptomatic, to stay at home until they are able to be tested & cleared of the virus.  As a multi-state distributor, we will mold our methods to that of the strictest locale to ensure safety across all our markets for our staff & customers.  While we, like many business, are working on evolving solutions to address greater restrictions, we understand that as a customer you may not feel comfortable attending your on-site showroom appointment or your scheduled appliance delivery.  In the case that you want to reschedule, postpone, or otherwise change your appointment(s) with us, we completely understand and ask that you call into our Customer Care Center at 800-704-6313 to discuss the options available to you.

Effective immediately, all Custom Distributors showrooms are open to appointments only to limit the number of people in the showroom. Additionally, our hours have been adjusted to reflect a new temporary closing time of 4:30pm Monday – Thursday.  We apologize about any inconvenience this may cause in your project planning and we invite you to call into our offices to check available appointment opportunities.  For showroom appointments, we are working on web-based solutions to allow you to experience our broad selections without the need to visit the building in-person, and we ask that you discuss these solutions with our Customer Care Center or your Sales Associate in the case that your plans change.

At this time, all Dayton & Columbus location “Lunch & Learns” are suspended until further notice.  Additionally, Cooking with Chef Kathy Classes are being addressed on a case-by-case basis.  Anyone who is registered for a class that is affected will be notified individually. We will update this list as additional cancellations are made or if greater restrictions are placed upon our every-day business practices.

Thank you for your patience during this time and we look forward to continuing to serve our markets with outstanding service & selection while addressing the safety needs of our clients, staff, and neighbors.  Please do not hesitate to reach out to us at 800-704-6313 with any questions, concerns, or updates to your project schedule.

Knowledgable Staff

With decades of experience, weekly product training, and a genuine passion for serving the customer’s needs, we have qualified our staff at Custom Distributors to assist you with any of your appliance needs. From conception to execution, we are ready to help shape your ideal dream kitchen around the needs and wants of your lifestyle. Your expectations will be exceeded through the standards of fairness and respect that we have prided ourselves on for over 30 years.

Touch, See, & Feel Our Showroom

Our showrooms were created to immerse you in a vision of your future kitchen. With this in mind, we have set up a large variety of live appliances so you can test before you purchase. Anything from gas, electric, or induction cooking, and ice machines to food preservation, you can experience hands on demonstrations within almost any appliance category. We have worked along side designers to construct the perfect atmosphere in order to feed your inspiration and help you see how your appliance might look once it’s in your home.

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