Damage & Return Policy

Return & Restock Policy

  • A restocking charge of up to 50% (fifty percent) for product(s) returns or change orders will be enforced after the product has been ordered for a client(s) project under circumstances beyond our control.
  • Custom Distributors does not accept the return of trim or accessory kits once they have been delivered.
  • Custom Distributors is not responsible for expenses, fees, or other costs incurred by customers as a result of defective or incompatible products.

All merchandise will be inspected upon return to our warehouse. Credits will be issued within ten (10) days of the date of actual return. Custom Distributors reserves the right to refuse return of any and all merchandise.

Damage Policy

  • Custom Distributors must be notified within five (5) days of the delivery regarding any concealed damage.
  • Any merchandise being returned must have it’s original carton.
  • Any merchandise being returned to Custom Distributors must be complete. This includes all manuals, use & care guides, registration material, as well as anything else packed with the original product carton.
  • Our delivery companies will not, knowingly, leave damaged merchandise unless otherwise instructed by the purchaser or agent of the purchaser.
  • There will not be an additional freight charge to exchange or return any item meeting the above guidelines.
  • Custom Distributors is not responsible for expenses, fees, or other costs incurred by customers as a result of defective or incompatible products.
  • Custom Distributors reserves the right to refuse a refund or exchange, or assess a charge for used or incomplete merchandise returned or exchanged.

Thank you for your cooperation. If you have any questions, please contact your sales representative or the Customer Care Center at 1-800-704-6313.